SAP Support Lead

MEGASHORE OILFIELD SERVICES LIMITED

Location: RIVERS STATE

Type: Full-Time

Deadline: 2026-05-20

Job functions
• The SAP Support Lead is responsible for working with the business, prioritizing requests, and helping the business achieve their objectives while complying with IT Best Practices.
• Collaborate with our Clients subject matter experts, Business Functional Leads, and super users for practical application SAP System.
• Build effective relationships with business, Group IT and other shared Services group and ensure SAP services deliver expected value to external and internal customers, and any enhancements are delivered on-time, on-scope, and within budget
• Ensures teams adhere to defined IT Service Management processes and procedures including service transition processes, service enhancement design, sizing, build and transition to support
• Develops effective measures to assess service value. Establishes clearly defined objectives for each measure and continually evaluate progress against stated objectives
• Create annual plan of required service changes and follow defined processes to prioritize, define and schedule and support delivery of work.
• Acts as point of escalation for issues regarding performance or competing priorities in the Clients SAP system
• Actively solves resource or technical challenges to ensure enhancement timelines and budgets are achieved
• Supports and actively participates in the development of SAP service roadmaps aligned with corporate strategies
• Translate business requirements into solution designs and build and implement systems and technical solutions.
• Drive continuous improvements and SAP best practices in support of the company vision and roadmap.
• Collaborate with business users to gain a deep understanding of their business processes and requirements.
• Design, develop, and test system solutions to address business requirements, in alignment with the IT Strategy
• Collaborate with other IT teams to ensure solution designs are well integrated and aligned to the overall enterprise architecture
• Develop functional specifications for custom developments, and collaborate with the development team to get those built and tested
• Provide support to end users for issue resolution, user acceptance testing, and occasionally training.
• Able to manage external vendors and partners to deliver per agreed upon service levels
• Able to implement Change Management and Patch Management across enterprise applications.

Requirements; Experience & Qualifications Required
• Bachelor's Degree in business or IT with at least 8 years of experience in managing SAP systems (SAP certification preferred)
• Demonstrated experience setting up new SAP support organizations.
• Must have hands on knowledge in Implementation, Customization and Configuration in either Finance to Manage, Procure to Pay, Order to Cash or Project Control
• Strong experience with SAP project management including prior experience in managing integration projects involving SAP with 2 or more systems
• Experience in supporting a global and multi-cultural organization
• Demonstrated Project management experience and best practices providing oversight for multiple, concurrent IT projects
• Established experience in working in a matrix reporting structure
• Ability to think strategically and at the same time execute operationally with hands-on leadership style with measurable metrics when the circumstances desire
• Establish standard coding practices, standard development lifecycle, and proper promotion of code to production through QA environments.
• Sets targets and ensures that service performance is monitored and maintained as defined within the agreed service level agreements, service level parameters or contracts. Ensures that detailed metrics and records are kept, and that appropriate action is initiated to maintain service levels. Identifies and implements new service performance metrics.
• Ability to identify, clarify and resolve project issues and risks as needed.
• Good analytical problem solving and fact-finding skills.
• Strong relationship building skills, internally within IT and with business users.
• Capability to lead or execute complex assignments and projects independently.

Only qualified candidates should apply: Send your application to hr@megashoreng.com and copy stakeholder.recruitment@ncdmb.gov.ng citing the Job title as the subject of the email.
Please note that applications for all positions close 2 weeks from the day of the advert.